CLIENT WORKFLOW
What people need from the testing process.
Representative use cases from owners, breeders and veterinary teams, not attributed customer endorsements.
TYPICAL NEEDS
Clarity at the points where errors happen.
Clear sample instructions
Breeders need collection, drying and labelling rules in one place.
Reports that file well
Veterinary teams need target, call, interpretation and limits together.
Visible turnaround
Practices need to know when the laboratory clock starts.
IMPROVE THE WORKFLOW
Tell us what would make the next order clearer.
Practical feedback helps refine sample guides, account milestones and report explanations.
- Where the process was unclear
- Which page or test was involved
- What information was missing
