BASIC SUPPORT
How to order, from test choice to report.
Select a defined target, then register the sample so the laboratory can connect the result to the right animal.
ORDER STEPS
A short route with no hidden hand-offs.
01
Choose the test
Confirm target, sample and expected timing.
02
Place the order
Review the USD price and delivery details.
03
Register the sample
Match animal, reference and physical label.
04
Receive the report
Download the reviewed result securely.
BEFORE YOU POST
Three checks prevent most delays.
Keep the order reference with the sample paperwork until the report is released.
- Sample type matches the exact test
- Every container has the correct animal identifier
- Dry samples are dry before sealing
Ordering for a practice?
Ask about shared access, repeat submissions and trade workflows.
- Named account contacts
- Repeat sample registration
- Consolidated billing review