Questions before you send a sample.
Practical answers about test selection, sample quality, timing and result interpretation.
What customers usually check first.
The selected product page takes priority if its sample or scope differs from a general answer.
Use the sample listed on the product page. Cheek swabs suit many inherited-variant tests, while infection PCR may require blood, fluid, faeces or a clinical swab.
The stated laboratory turnaround begins after a suitable, correctly identified sample has been received and accepted.
Often, yes. Add the tests to one order and follow the largest sample requirement so the laboratory can assess the material together.
No. A clear result applies to the named variant or target only. Other variants, age, environment and non-genetic causes may still matter.
No. A report supports a clinical or breeding decision; it does not replace examination, diagnosis or treatment advice.
The issue is recorded and client care explains whether a repeat extraction or a new collection is appropriate for that test.
Label every tube, sleeve or envelope before collection with the animal identifier, order reference and collection date.
Contact client care before collecting or posting the sample. Include the order reference and the exact field that needs correction.
No. Postal transit, weekends, public holidays and recollection sit outside the published laboratory working-day range.
You receive a notification after review. The final report is available through the secure account linked to the order.
Ask client care before ordering. A named variant may not be validated or informative in every breed, cross or species.
Need a test-specific answer?
Include the product name, species and sample already available.